OVERVIEW OF PG&E FINANCIAL ASSISTANCE PROGRAMS - PG&E

PACIFIC GAS AND ELECTRIC COMPANY


location_on
  • 300 Lakeside Drive
    Oakland, Alameda
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local_phone
  • Phone 1
    Main
    800-743-5000
  • Business Line
    800-743-5000

LIHEAP – through Project GO

The Home Energy Assistance Program (HEAP) is a program of the Low Income Home Energy Assistance Program (LIHEAP) which provides assistance to eligible low-income households. The HEAP program provides financial help in the form of an annual (once every 12 months) utility payment for gas, electric, propane, or firewood to help with the high costs of heating and/or cooling.

Longer-Term Assistance:

BUDGET BILLING – PG&E

The Budget Billing program averages energy costs over the previous 12 months to determine the monthly payment amount.

CARE and FERA – PG&E

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. People need to complete the online CARE/FERA enrollment form to find out if they're eligible.

  • California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
  • Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.
  • Contact - Email CAREandFERA@pge.com or call 866-743-2273

MEDICAL BASELINE PROGRAM – PG&E

For residential customers dependent on life-support equipment and/or special heating and cooling needs due to certain medical conditions. Residential customers enrolled in the Medical Baseline Program and on any tiered rates (e.g., E-1, EM, or E-TOU-C) receive an additional allotment of energy every month at the lowest price available on their rate. This is called the Baseline Allowance.

ENERGY SAVINGS ASSISTANCE PROGRAM - PG&E
The PG&E Energy Savings Assistance Program provides qualified customers with energy-saving improvements at no charge. Utility-approved contractors work with low-income customers to make their homes more energy efficient.

ARREARAGE MANAGEMENT PLAN (AMP) - PG&E

The Arrearage Management Plan (AMP) is a debt forgiveness plan for PG&E customers who are eligible. For every on-time payment over a 12-month period, a portion of the customer’s past due amount is reduced. Customers must be enrolled in one of PG&E's financial assistance programs, CARE or FERA, and may also be participating in REACH and/or LIHEAP programs.

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